Terms and conditions of the service

General terms of sale

1. Seller

These terms govern the sale of products through bellagioglassornaments.com (the "Site"). The seller is BELLAGIOGLASSORNAMENTS S.R.L., registered office at Via Privata degli Artigiani 16, 22021 Bellagio (CO), Italy · VAT ID and tax code 04200030130 · REA CO-427417 · Share capital €10,000.00, paid-in €3,000.00 · PEC bgo.srl@pec.it · Email info@bellagioglassornaments.com · Phone +39 031 7185376.

2. Scope

These terms apply to consumers, meaning individuals buying for purposes outside their trade or profession, and to business customers buying with a VAT number. Rules specific to business customers are in section 12. The terms published on the Site at the time of the order apply.

3. Products

Our ornaments are mouth-blown and hand-painted in Bellagio. Every piece is unique: small differences in color, design, size or shape compared with the photos are part of the handcrafted process and are not defects. Sizes are approximate. Glass is fragile: the products are decorative and not suitable for young children.

4. Prices

Prices are in euros and, for consumers, include VAT. Shipping costs are not included and are shown at checkout before the order is confirmed. For shipments outside the European Union, duties, import taxes and customs fees are paid by the customer, as explained in the Shipping policy.

5. Orders and conclusion of the contract

The contract is concluded when the customer completes the order and payment on the Site. The customer receives a confirmation email with an order summary, which serves as confirmation of the contract. The contract is concluded in Italian or English, depending on the language used on the Site. We may refuse or cancel an order, with a full refund, in case of an obvious pricing error, a product no longer available or suspected fraud.

6. Custom products

Any product in our catalog can be made to order with custom details (names, dates, lettering, subjects, colors). Customizations are agreed in writing with the customer, by email or in the order notes, before work begins. Custom-made or personalized products are excluded from the right of withdrawal (art. 59(1)(c) of the Italian Consumer Code) but remain covered by the legal guarantee against defects.

7. Payment

We accept credit and debit cards, Shop Pay, Apple Pay and Google Pay through Shopify Payments, PayPal and the other methods shown at checkout. Payment is charged when the order is placed. Payment details are handled directly by the payment providers and are not stored by us.

8. Shipping and delivery

Destinations, carriers, costs and delivery times are described in the Shipping policy. For consumers, the risk of loss or damage in transit stays with us and passes to the customer only when they take physical possession of the products (art. 63 of the Italian Consumer Code). If an order is not delivered within 30 days of the contract, unless otherwise agreed, the consumer may ask for delivery within an additional period and, failing that, terminate the contract with a full refund (art. 61 of the Italian Consumer Code).

9. Products arriving broken or damaged

Please check your parcel on delivery. If a product arrives broken or damaged, email us within 7 days of delivery at info@bellagioglassornaments.com with photos of the parcel and the product. We will send you a replacement or, if you prefer or it is not available, refund you, at no cost to you. This procedure helps us solve the problem quickly and does not limit the consumer's legal guarantee rights.

10. Right of withdrawal

Consumers may withdraw within 14 days of delivery without giving a reason, under the conditions described in the Returns and refunds policy, which also contains the withdrawal form.

11. Legal guarantee of conformity

Consumers benefit from the legal guarantee of conformity under articles 128 and following of the Italian Consumer Code. We are liable for lack of conformity existing at delivery that becomes apparent within 2 years of delivery; claims are time-barred 26 months after delivery (art. 133). The consumer may ask for the product to be repaired or replaced and, where the law allows, for a price reduction or termination of the contract (art. 135-bis). The guarantee does not cover breakage caused by drops, knocks or misuse after delivery, nor the variations typical of handcrafted work described in section 3.

12. Business customers

For customers buying with a VAT number for business purposes, the Italian Consumer Code does not apply. In particular:

• there is no right of withdrawal;
• the warranty against defects is governed by articles 1490 and following of the Italian Civil Code: defects must be reported within 8 days of discovery and claims are time-barred 1 year after delivery (art. 1495 of the Civil Code);
• handing the goods to the carrier fulfills the seller's delivery obligation (art. 1510 of the Civil Code);
• for electronic invoicing, the customer provides company name, VAT number and SDI code or PEC address when ordering or by email;
• for wholesale orders, quantities and special terms may be agreed in writing.

The Court of Como has exclusive jurisdiction over any dispute with business customers.

13. Privacy

Personal data is processed in accordance with the Privacy policy published on the Site.

14. Governing law, complaints and disputes

The contract is governed by Italian law. Consumers keep the protection of any more favorable mandatory rules of their country of residence and, if they reside in Italy, the mandatory jurisdiction of the court of their place of residence or domicile (art. 66-bis of the Italian Consumer Code). For any complaint, email us at info@bellagioglassornaments.com: we reply within 7 business days. Consumers may also turn to an alternative dispute resolution (ADR) body provided for by law.